CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
The Customer Relationship Management system comprises of both the Contact System and the Sales System, acting as one. Every lead, prospect, customer information is managed with EBIMS CRM.
The system has far many capabilities to outline, therefore, we request that you schedule a demo to learn about our CRM Software Development.
SALES MANAGEMENT MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
The Sales Management module of EBIMS offers the organization, a comprehensive Lead Management and Disposition feature. As the sales staff hammer the phones to the new prospects, the system allows user to access any information history of on-going or past interactions with the prospect, and also store any real time information about additional call, into the system.
The Sales module has a unique workflow as the lead matures through the sales cycle, turning the opportunity into a sale. During the entire sales cycle, the Senior Management and Business Executives have access to a real time dashboard that gives them a snapshot of their Sales Performance Management System.
TIMESHEET MANAGEMENT MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
The Timesheet module of EBIMS™ allows all employees of the Owner Company and its subsidiaries to enter the time against all or any Projects that the organization has undertaken. The Projects section in the timesheet system pulls data from the EBIMS™ Project Management Module. As various projects are undertaken, resources contribute time towards either internal or client facing projects. As time gets added to their specific project pool, the user submits the time for approval to their reporting manager for approval. The system allows reporting managers to review, approve or reject time. Senior managers can access and manage each other’s work queues as defined in the configuration rules. This allows a granular level of control to managers.
Following through the base configuration of the EBIMS™ system, the timesheet system allows the system administrator to manage and configure specific rules with the help of the configuration panel.
Finally, the powerful reporting engine of the Timesheet Management System allows Managers and Business Executives to view the real-time record of tasks performed per project, by various members of the organization, and get an insight into the project costing, the organization’s performance with workload and efficiency.
CONTRACT MANAGEMENT MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
As the organization grows, it gets too cumbersome to manage contracts like determining the time when the project started, or the upcoming contract, its renewal, etc. When such information is not visible real time to business managers, it directly impacts financials, most importantly budgeting, let aside the legal challenges and other direct or indirect monetary losses.
The Contract Management Module is a Software Solution to this challenge. This module allows the organization to manage contracts for any of their companies, be it wholly or partly owned. The system tracks contract managers interfacing at both ends and vendors allocated on specific contracts. The EBIMS custom rule based engine allows the automation of business functions greatly here, as this module further integrates into the projects, tasks, timesheet and the orders for customers.
The value add can be seen outright. The System allows Business Managers and Executives access the real time information and total contract value at every given stage. The comprehensive reporting allows business managers to plan for renewals or prepare for negotiations with clients and/or vendors much in advance, or prepare to take up any legal matter to the Counsel for discussions.
PROJECT MANAGEMENT MODULE
Base configuration of EBIMS™ system with the Contract Management further ties it into Project Management Module which defined the Start and End date of the Project with scope of work and resources allocated to that particular Project.
TASK MANAGEMENT MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
Shuffling through emails to track about the assigned project and the assignees has been a common issue seen in Project Management and task allocation. In case, you miss any email, the situation gets haywire.
But now, there is no need to dig through the emails! EBIMS Task Management Module derives its projects from the EBIMS Project Management module allowing the team to allocate tasks to each other. The system integrates with any POP based mail system, allowing the site user to use a branded corporate mail solution to collaborate between their peer group, clients and vendors. The best part is, as the task progresses, everyone is updated and a complete history of records is maintained automatically, till the task gets completed. The task finally goes to the closure, ONLY when the originator verifies its completion.
The big value add to the organization through the use of this module is to assess the workload on every individual in the organization, time bound Online Task Management, Project burden, burn rate on projects and much more. This allows Senior Managers to focus on the business and additionally ensures timely resources allocation to projects.
WORK ORDER MANAGEMENT MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
The Work Order Management System Module of EBIMS interacts very closely with the Contract Management, Project Management and Task Management components. Work Orders are more client facing. Any change in estimates, requests from customers are directly generated through this module. The system allows tracking of resources on every order and time allocation of their tasks. It also allows sending estimate approval requests to clients or vendors. Clients, Vendors and Partners can approve of estimates with just a click within their mailbox, without even having to log into a remote system.
The big value add is for Project Managers, Business Managers, Executives, and most importantly for Accounts. As Work Orders get completed and tagged for billing, Accounts can directly pickup and bill against specific projects.
DOCUMENT MANAGEMENT SYSTEM
The primary objective of Document Management System (DMS) is to track and store Electronic Documents. It is capable of keeping track of the altered versions modified by different USER and this also allows USER based permission to access the document.
The system has far many capabilities to outline; therefore, we request that you schedule a demo to learn about our DMS.
ACCOUNTING & BILLING MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
The overall integration of Contract Management, Tasks, Work Orders, Timesheets etc., finally resorts into accounting and billing. The accounting and billing modules of EBIMS handle multiple currencies and conform to the accounting standards.
Billing for any task is directly handled from a central platform. Following EBIMS rules based engine, the Business Managers and Executives get complete visibility on income and expenses, and analyse trends across the organization.
PIPED-MAIL SUPPORT MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
Piped-Mail Support System Module, internally referred to as the Support Center, is a module which integrates with the system users email platform and auto-reads emails from any number of mailboxes defined. The support center users can either generate a ticket to put into the workflow of the organization for completion or channel into various departments.
The big value add here is again for Business Managers bringing in the visibility into support process of the organization. All customer queries are channelled through one source, and ensured a guaranteed level of response time as per business norms. It also allows business managers to efficiently manage resources within the organization.
REPORT CENTER OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
No system is good without smart reporting tools. The system that lets you enter just the data making no way for generating reports when required, loses its value overtime.
The Day Reporting Center of EBIMS™ is one of the most powerful features that is heavily geared towards the use by Business Managers and Executives, allowing comprehensive reporting capabilities. At Tarika Technologies, we use this quite heavily and keep adding to the report pool.
Custom reports are generated and made available to any customer on demand.
PERFORMANCE MANAGEMENT MODULE
The Performance Management module of EBIMS™ provides an easy to use tool to the organization, using which an organization can have a close inside look into the technical as well as personal development of its employees.
Why should I use this?
As we all know, an organization is developed by the employees who are the basic building blocks for its existence and growth. So there should be some techniques to measure the strength of these building blocks, so that suitable steps can be taken to enhance their strength. This surely, will have a ripple effect on the overall growth & development of the organization.
What will it provide me with?
The Performance Management System provides a perfect solution for an organization having hierarchical structure of employees, commonly seen now days. It helps manage the data related to the Employees Performance Surveys in a sessional/fiscal year manner, so that we can track the improvement done by a single entity or the whole organization within a timespan. It also manages a hierarchy of the employees, which is used in dividing the task of reviewing into multiple levels, so that the top level users have to review just the right data and not a whole lot of unwanted bits and bytes.
For a person giving review against something our system, there is just a user interface where the designed survey for the logged-in user is displayed. From here, the user can provide their views about the topics and questions in survey. It provides the data in multiple, easy to understand report formats of different popular printable file-types.
Core Product Offerings:
Dashboard to view on going activities
Hierarchical structure of Employees
Create your own Panel for Survey
Create Templates in advance
Department/Division Based Survey
Objective/Subjective type Questions
Tracking Survey Status
Permission based structure
USER Friendly workflow
The system has far many capabilities to outline, therefore, we request that you schedule a demo to learn about our Performance Management.
MASS MAIL MODULE OF ENTERPRISE BUSINESS INFORMATION MANAGEMENT SYSTEM (EBIMS™)
EBIMS™ comprises of a powerful Mass Mail Engine. The primary objective of this engine is to deliver messages to contacts in EBIMS™ instantly, or even schedule a message distribution.
The system allows complete reporting, template setup.
A big value add is configuration of one’s own domain to be used for mail routing, preventing the system from getting blocked from reverse checks into the domain, completely custom branded for the Organization using EBIMS™.