The year 2020 will be remembered as the most gruelling year ever, that baffled the entire world by forcing it into the state of extreme turmoil amid the uncertainties. In their efforts to deal with the lockdowns, economic turbulence, and challenged health scenarios, the enterprises made significant strategic shifts relying heavily on technology. Adapting to the new normal, they are now looking forward to the ways they can get the best of the emerging technologies to broaden the bottlenecks, overcome the security vulnerabilities, and other obstacles led to their way, as outcomes of the pandemic.
Let’s look into some enterprise technology trends that are looked upon as the promising sources for dealing with operational inefficiencies and shortfalls led by the ongoing pandemic.
Automation frees up the precious resources from getting exhausted unnecessarily, and has always been an on-the-spot answer to labor-intensive processes. In this modern technology world, where automation is no more an up to the minute thing; hyper-automation is what the enterprises need to instil in their operations environment now. Known merely, as an extension of automation, hyper-automation is about collaborating the resourcefulness of emerging technologies – Artificial Intelligence (AI) and data analytics, robotic process automation (RPA), machine learning (ML), process mining, and other technologies. The collective sources need to be deployed in various process flows in entire business ecosystem, right from administration and management to manufacturing department, to escalate efficiency and productivity at all levels, especially during the pandemic when everything has gone in a haywire.
According to Gartner, “hyperautomation deals with the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans. Hyperautomation extends across a range of tools that can be automated, but also refers to the sophistication of the automation (i.e., discover, analyze, design, automate, measure, monitor, reassess.)”
As predicted by the Coherent Market Insights, the hyper-automation sector will see a speedy surge with a CAGR of 18.9% by 2027.
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Customer experience is the most significant parameter to judge business performance. The pandemic has led to limited social contacts and physical interactions, and so the power of maintaining customer experiences rests with technology. Therefore, the enterprises must now shift their focus upon investing in digital means for delivering smart and reliable customer experience that not only patches up for the limited physical interaction but also enhances the overall interaction experience, thereby building trust and a sense of assurance in them.
It is predicted by David Troug, VP – Forrester that the physical point of sale (PoS) systems will be replaced by zero touch sensory mechanisms, be it for cashless payments or using the elevators. That’s where the enterprises will be required to lay their focus on assistive technologies.
The work from home (WFH) or remote work culture led by the onset of pandemic unveiled numerous security concerns. With a steep rise in phishing attempts by 600%, the data insecurity became a serious threat for organizations. Certainly, this drove the adoption of no compromise security framework based on stringent access management protocols, that grants access only to those who provide their location, id, and all the required details for authentication. Any request for access from a suspect source is denied.
The no compromise security models based on the Artificial intelligence (AI) and machine learning (ML) pattern is now looked upon for higher cybersecurity.
“I am excited to see AI and ML being used more fully in the world of cyber. Much of this will initially be offered as a services,” states Schott Schober, a cybersecurity expert.
According to a poll conducted by Computer World on technology trends 2020, 43.9% of people are expecting cybersecurity to be powered by AI. With increasing cybersecurity threat incidents, the organizations need AI assisted security environment, to be able to mitigate such threats and prevent security breaches, owing to the scarcity of cybersecurity professionals.
The collaborative magic of AI and ML is expected to be revealed in the times to come.
Right from the onset of the pandemic to today, when we are accepting the new normal, a lot of innovation has happened in the world of technology to develop smart tools and apps, so that a smart and robust remote work culture could be established in organizations for unhindered business communication and operations. Several apps with highly interactive special features have been introduced for video conferencing, like digital whiteboards, multiple webcam capabilities, Voice over Internet Protocol (VoIP), chat features, unlimited recording, HD videos, dynamic presentations, and lot more.
Well, the innovations will keep happening as we have already entered 2021, and so has the virus!
The remote work culture will continue in most, despite the fact that the vaccine is on its way, the organizations are grudging to give up the flexibility and efficiency they enjoyed while working remotely. So, this definitely calls for the need to keep a constant tab on these innovations and adopt them for enhancing the organizational capabilities.
A prevalence of hybrid work culture can be visualized today, where both remote and in-office people work together. Accordingly, the technological changes will be implemented to make sure that everyone is in synch with others, irrespective of the location of their work desks.
It is expected that 5G, the fifth generation mobile network will touch the economic output of $13.2 trillion globally, by 2035, which will open up new avenues with numerous technological advancements. With a much robust, stable and reliable 5G network, the transfer of data has become extremely quick, without any processing delays, which is playing a pivotal role for unrestrained execution of highly critical business processes. The wider adoption of 5G is expected for more connected enterprise infrastructure.
One of the means that enterprises adopted to maintain resilience in their business processes during the pandemic, has been the usage of cloud-based systems, due to which the spend on cloud-based hardware rose by 10.4%. As a result, Rick Villars, Group Vice President, IDC states, “By the end of 2021, based on lessons learned in the pandemic, most enterprises will put a mechanism in place to accelerate their shift to cloud-centric digital infrastructure and application services twice as fast as before the pandemic.”
Where the use of cloud-based systems has allowed the organizations to carry their business process with the same zeal, its expeditious adoption is now posing a challenge of multicloud management with more security. To deal with this, the enterprises need to monitor the deployment, and assess if their processes are going fine. They should make sure that the data and application controls, and the security are not challenged.
The Internet of Behaviors (IOB) is all about monitoring the existing behaviors, getting the data from digital and physical sources, and using it to influence or change behaviors and actions. There are, however, some complications pertaining to privacy and ethical aspects, that should be considered while implementing IoB.
Now that the need of influencing the customer behavior is on the rise, the data generated by a number of means such as Radio Frequency Identification Device (RFID), Light Detection and Ranging (LiDAR), Ultra Wide Band (UWB) and other high-tech sensory behavior tracking systems, will be analyzed to help the enterprises in decision-making, and effectively manage people’s behavior.
The new year has brought about a number of opportunities for the organizations to adapt to the new normal, in various ways involving modern technologies. Instead of wasting them in wondering about how to deal with the upcoming phases of the pandemic, it will be better if they plan about addressing the pitfalls, and make strategies in advance about moving ahead, leveraging the best of technology.
Tarika Technologies offers various technology solutions and services, encompassing System Architecture, Custom Software, System Integration, SaaS Products, Enterprise Architecture, and Cloud Solutions, to allow the enterprises thrive amid the pandemic-led constraints and growing competition.
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